Privacy policy

At MetalandMuse, accessible from https://metalandmuse.co.uk/, protecting your personal information and respecting your privacy are top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our store.

1. Information We Collect

We collect personal information to provide a smooth and personalized shopping experience. The types of information we collect include:

  • Personal Information: Name, email address, billing and shipping address, phone number.

  • Payment Information: Credit/debit card details or payment gateway data (processed securely by third-party providers like Shopify Payments, PayPal, etc.).

  • Order Information: Products purchased, order dates, and delivery details.

  • Technical Data: IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your order, products, or promotions.

  • Improve our website, products, and customer service.

  • Prevent fraudulent activities and ensure security.

  • Comply with legal obligations.

3. Sharing Your Information

We may share your personal information with trusted third parties to help us operate our business, such as:

  • Shopify (our e-commerce platform).

  • Payment processors (to process secure payments).

  • Shipping partners (to deliver your orders).

  • Marketing and analytics tools (to improve performance and customer experience).

We never sell your information to third parties for marketing purposes.

4. Cookies

We use cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how you use our website.
You can manage or disable cookies in your browser settings, but some site features may not function properly without them.

5. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications.

  • Lodge a complaint with your local data protection authority.

To exercise these rights, please contact us at privacy@metalandmuse.com.

7. Security

We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, or altered.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.